Billing costs and management represent a significant operating expense for any internet provider. In order to keep billing costs low, we operate our billing and credit under strict terms and penalties. In general, Inter-PC will attempt to notify you in email that you are late paying, or your credit card was declined. However, during that time you risk your account being suspended. If this happens we will bill you $15 to reactivate your account to cover the administration of this deactivation/reactivation process.

If you are paying late and you wish to pay by credit card for one period only, we will charge you a $5 processing fee due to the complications and costs of doing mixed billing on your account.

Customers who pay late will very likely lose access for those days. We do not make exceptions for this. If you mailed a check late and found your account suspended, you must provide a credit card for instant reactivation. The cheque we receive will serve as a credit towards the following period. Communications that 'the check is in the mail' will be ignored.

Unpaid accounts during your first period will likely result in account termination. Unpaid accounts during later periods will likely result in account suspension. Termination results in completely deleting your record. Your username and email will be lost. Suspension generally lasts a month or so until the system administrators 'clean up' these accounts, meaning termination. There is no set period for such maintenance.

To reactivate a terminated account, you must apply for an account like you did originally, and you must repay the $25 Setup Fee. Terminated accounts may take up to 1-2 business days to reactivate.

Customers who reactivate suspended accounts will ultimately pay for the period the account was suspended up to 30 days, even though you weren't able to access the account as an additional penalty for paying late. Suspended accounts may take up to a full day to reactivate.

As a policy, Inter-PC does not suspend accounts on Friday, giving you time before the weekend to make an emergency payment.

Customers who repeatedly pay late will be required to pay by credit card for future payments. Inter-PC reserves the right to refuse service to customers who continually have payment problems.

Customers who fail to pay for services rendered will be referred to a collections and/or court action which will result additional court costs and damage to your credit rating.